Dear Customers,

Welcome to Cake & Bake

The following Terms and Conditions shall apply to your use of the Website owned and operated by Cake & Bake, a Proprietorship firm incorporated under the Shop and Establishment Act and having its registered office at Maharshi Nagar, Chhota Bariyarpur, Motihari, Bihar-845401 (hereinafter referred to as “CNB” / “We” / “us” / “Cake & Bake”) through its website (www.cakenbake.in) (hereinafter referred to as “Website”) under the brand name ‘cake & bake’, that inter alia allows its users to browse, select and order a Cake or gifting item for their loved ones or relative or friend or family member or to the recipient as per the request of user. CNB provides this Website to customers in accordance with these Terms and Conditions. The customers hereinafter have been referred to as “You” / “User” / “Your”. These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs the relationship between the customers and CNB.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this Website.

These Terms and Conditions together with the Terms of use, Disclaimer and Privacy Policy and all other additional terms and conditions and policies posted on the Website (collectively referred to as “Terms and Conditions”) constitute a legally binding agreement between the user of the Website and CNB, being the owner of the Website. Please read the Terms and Conditions carefully before proceeding, as by completing the registration process and/or by using the Website, you signify your agreement with these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then please do not access the Website and/or complete the registration process on the Website. In case of any discrepancy between these Terms and Conditions and any other content on the Website, these Terms and Conditions shall prevail. By confirming your acceptance to these Terms and Conditions, you hereby

(a) represent and warrant that you are entitled to enter into agreement with the Company and that no other person is accepting these Terms and Conditions on your behalf; and (b) accept the provisions of these Terms and Conditions and your responsibilities and obligations in all aspects related to your use of the Website and buying the products/services. If you confirm these Terms and Conditions as an employee, agent, contractor or other representative any entity, you hereby represent and warrant that you have the right and authority to validly bind such entity. CNB reserves right to add on or discontinue any services from its Website at its discretion.

As part of the Website, CNB may provide certain tools or guidance for the benefit of its users and to facilitate and support the selection, configuration and purchase of the products/services through the Website. Any information or guidance which may be provided by CNB to its users is solely for information purposes and the users, at their own discretion, may decide to follow such guidance.

CNB retains the right at any time to deny or suspend access to any or all sections of/services provided through the Website to any user, who CNB believes, has violated any of the provisions of these Terms and Conditions.

CNB shall be responsible for fulfilling your orders (either directly or through its delivery partners) including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on this Website.

Product & Pricing

Products:

All products listed on the Website, their descriptions, and their prices are subject to change from time to time. CNB reserve the right, at any time, to modify, suspend, or discontinue the sale of their respective products or services with or without notice.

We put every effort to ensure, that our Website contains correct information. However, CNB makes no warranty as to the accuracy, comprehensiveness and correctness of products and information on Website. Purchase of a product on the Website is subject to availability of stock.

We strive to offer you best possible rates of the product but CNB does not guarantee that these prices will be minimum in the region or country or in comparison to other players of the industry. CNB reserves the right to change or update the price and/or other details of the product on the Website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from CNB suppliers, CNB shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and CNB cancels your order, the amount will be refunded.

 

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective actual products.

There may be slight variation in the flower arrangements as compared to the pictures displayed on the Website as the flower arrangements are hand-made and occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues. Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues. In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute with items of equal or higher value. The message on the complimentary message card, which is provided by CNB , can either be printed or hand written, depending upon where the delivery is scheduled for. We request you to check and follow our care guide, available on the Website, to take care of your cakes, plants and flowers delivered by us.

Products with its information are displayed on the Website to invite offer from the user. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Our communication (email/SMS/push notification) acknowledging your order does not signify our acceptance to your offer. CNB reserves the right, after receiving the order, to accept or decline or cancel your offer (in whole or in part). Offer shall be deemed accepted once it is dispatched to delivery, by CNB. No other act or omission on the part of CNB shall be considered as acceptance of offer or order by CNB. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, contact and shipping address. You agree that, if CNB cancels all or a part of your order, your sole and exclusive remedy is that:

CNB will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, CNB accepts Visa, Master Card, RuPay, Paypal and American Express Debit Cards, Internet Banking, Digital wallets and UPI. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the website or through CNB mobile application, are subject to specific terms and conditions of such third party payment gateways.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

CNB reserves the right to cancel any order for any reason including under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before cancelling any order, we will contact/ notify you.

Orders that are to be delivered the same day are processed immediately and usually cannot be modified/cancelled.. However, in case you want to modify/cancel an order, you can reach us on +91- 7992314225 (9:00 AM to 10:00 PM AM, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, you shall give at least 24 (twenty four) hours’ advance notice.

However, if the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In case of limitations of quantity available of purchase, error in product(s) or pricing information or any other unforeseen circumstances, we reserve the right to cancel your order. You will be notified via email/sms regarding order cancellation and refund.

You will receive an order confirmation on e-mail ID and SMS after order placement on the Website/App which will include all the details of your order, including the order number which will be required in the event you need to contact CNB. You will also receive a delivery confirmation e-mail and SMS when your order gets delivered. Please check your registered phone number or email address for details.